Role Summary:
The General Manager is responsible for managing the daily operations of Casas Heddy hotel resort and the Heddy Lifecenter. The role involves executing the new strategy set by the Board of Directors, developing the Heddy Lifecenter health treatment programs in alignment with the resort’s offerings, and ensuring high standards of guest and employee satisfaction, quality assurance, and asset protection. This position requires strong leadership, operational management, and product development skills.
Key Responsibilities:
- Implement CHHAS business strategies to achieve short- and long-term goals.
- Develop and expand the Heddy Lifecenter health treatment programs.
- Ensure high standards of guest satisfaction, employee satisfaction, and quality assurance.
- Provide leadership, training, direction, and support to hotel employees.
- Manage budgets and financial performance; analyze and interpret financial information.
- Present key financial data at board meetings.
- Conduct employment meetings and implement Objective Key Results (OKRs).
- Motivate employees to work as a cohesive team.
- Inspect facilities regularly to ensure compliance with quality, health, and safety standards.
- Ensure the health standards and quality of food and beverage offerings meet customer expectations.
- Conduct market research to guide operational strategy toward the European market.
Qualifications:
- Minimum of 5 years of management experience in the hotel and/or restaurant industry.
- Experience working within Spanish culture.
- Fluency in Spanish and English.
- Proven track record in developing and implementing strategic and business plans.
- Strong analytical and problem-solving skills.
- Excellent organizational and leadership abilities.
Preferred Qualifications:
- Certification in health coaching or a related field.
- Experience in healthcare access and program administration and/or licensed health practitioner.
- Experience managing a wellness or rehabilitation center.
- Knowledge of physiotherapy, nutrition, and training programs.
- Background in hospitality management with a focus on health and wellness services.
- Proven ability to integrate healthcare services with hospitality operations.
Personal Attributes:
- Empathetic understanding of guests with health needs.
- Strong desire to succeed.
- Caregiving and inclusive host/hostess attitude.
- Excellent overview and managerial skills.
- Supportive and motivating leadership style.
- Team-oriented mindset.
Measurable Goals:
- High employee satisfaction.
- High customer satisfaction.
- High participation rates in Heddy Lifecenter programs.
- High occupancy rates year-round.
- Achieving revenue, cost, and EBITDA targets.
Competitive salary package commensurate with experience and qualifications.